Terms and Conditions

All terms and conditions relating to the supply of products from eprint247 Ltd are covered below. Please read all terms and conditions carefully before placing an order. By ordering any of our Products, you agree to be bound by these terms and conditions.

Please print a copy of these terms and conditions for future reference.

By clicking the "I Accept" button you have entered into a binding agreement with us and have agreed to accept these terms and conditions. No orders can be placed without selecting “I Accept

References to “we” “us” are to eprint247 Ltd. 


  • By placing an order through our website you warrant that:

  • a. You are legally capable of entering into binding contracts. 
    b. You are at least 18 years old.
    c. You are resident in the United Kingdom

  • Eprint247 Ltd shall not be liable for any costs, claims or damage arising out of any act of omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accrual or by reference to accrual of such claim, damages or expenses on a time basis.

  • The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and eprint247 Ltd agree to submit to non-exclusive jurisdiction of the English courts.

  • "The Seller" means eprint247 Ltd of 18/26, Latimer Road, Luton, Bedfordshire LU1 3UZ, UK and any wholly owned subsidiary company.

  • "The Goods" means the goods and or materials, which the Seller is to supply and which are the subject of the Contract between the Seller and the Buyer.

  • The Contract between the Seller and the Buyer does not affect the Buyers statutory rights

  • Eprint247 Ltd has the right to cancel any order at any given time with a valid reason.

  • Abuse to staff or any members of eprint247 Ltd will not be tolerated and will be dealt with accordingly.

  • Eprint247 Ltd has the rights to amend and revise these terms and conditions at any time.

  • If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

  • Any typographical, clerical or other error or omission in any sales literature, quotation, list price, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.


  • Free UK Mainland delivery does not include Isle of Man, Jersey, Scottish Highlands, Northern Ireland, Isle of White and Isle of Scilly.

  • Delivery times are stated before any purchase has been made.

  • Eprint247 Ltd will delivery to the address supplied and will not be liable if the client enters the wrong delivery address in the address fields.

  • Delivery times are only an estimate and will be sent via courier. It will be up to the courier to delivery on time, no liability is taken for loss or delay within deliveries.

  • Deliveries will only take place once full payment has been received.

  • We reserve the right to make an additional charge for any re-deliveries.

  • You must notify us in 14 days in writing of any failures in delivery.

  • Deliveries do not take place on public holidays such as Bank Holidays, Christmas and New Year. Delivery times are Monday to Friday.

  • Delivery times are 3-5 days unless stated.

  • Eprint247 Ltd cannot be held responsible if the delivery is late due to a third party such as a courier or no one was available to sign for the order.


Payment and Pricing

  • All prices are inclusive of delivery and VAT

  • Prices are subject to change without prior notice.

  • No goods shall be dispatched until full payment has been received.

  • Payment is through Paypal and Google checkout.

  • VAT is subjected at the current rate which is 20% and is included within the price shown.

  • Ownership of the Products will pass to you only when eprint247 Ltd receives full payment of all sums due, including delivery charges.

  • Eprint247 Ltd is under no obligation to provide the Product to you at the incorrect (lower) price, even after it has sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a ‘mis-pricing’.

  • The prices are based on todays current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

Variations In Quantity

  • We will endeavour to deliver the correct quantity ordered. However some variation is inherent in the print manufacturing process and it is understood and accepted as reasonable that minor variations are immaterial and eprint247 Ltd shall have no liability in respect of such variations.

  • Any shortcomings or defects in goods supplied must be notified to eprint247 Ltd within 3 days of delivery. Such goods must be returned to eprint247 Ltd for inspection.

  • Nothing herein shall impose any liability upon eprint247 Ltd in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.

  • Eprint247 Ltd will not be liable for incorrect artwork received which has been printed and delivered.

  • We aim to fold leaflets as precisely as possible but folding of leaflets is not always 100% precise in print finishing. Please note: If you draw border frames, the frames may not look symmetrical after folding.

  • We can convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer.

Design Service

  • Designing artwork by us can take up to a week or longer throughout busy periods.

  • All artwork that has been designed by eprint247 Ltd must be checked, agreed and acknowledged before it is printed.

  • The cost of design service includes VAT at the current rate.




  • When sending artwork the customer agrees to have read and understood the artwork requirements shown on the website. The customer also agrees to have read the FAQ section within the website.
  • Eprint247 Ltd will not be responsible for any mis-prints, low quality prints or any defaults of any kind.
  • Artwork must be supplied in the correct files that are required by eprint247 Ltd shown in the FAQ and artwork requirement sections.
  • It is the customer’s responsibility to ensure there is a bleed and all text are in the safe zone before sending any artwork.
  • Any changes to incorrect artwork supplied will be charged for at the current design service rate shown on the website.
  • Colours may not be 100% identical to artwork shown on screen when printed.
  • It is the customer’s responsibility to ensure all artwork is uploaded for printing, delays in uploading correct artwork will delay orders. 

Force Majeure

  • Eprint247 Ltd will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by events outside its reasonable control (Force Majeure Event).

  • 16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond its reasonable control and includes in particular (without limitation) the following: a. Strikes, lock-outs or other industrial action. b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. e. Impossibility of the use of public or private telecommunications networks. f. The acts, decrees, legislation, regulations or restrictions of any government.

Data Protection

  • By placing an order with eprint247 Ltd the customer consents to having its personal details held by the company. The customer also consents to having their details passed on to a third party when necessary.

  • Credit checks may be carried out on the client prior and after an order has been placed.

  • We may transfer information about you to our financiers who:
    a. May use ,analyse and access information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments and servicing their agreement with us; b. From time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches;
    c. May give information about you and your indebtedness to the following
    i. Our or their insurers for underwriting and claims purposes;
    ii. And guarantor or indemnifier of your or our obligations to enable them to assess such obligations;
    iii. Their bankers or any advisers acting on their behalf;
    iv. Any business to whom your indebtedness or our arrangements with our financiers may be transferred to facilitate such transfer;
    d. May monitor and/or record any phone calls you may have with them, for training and/or security purpose;
    e. In the event that they transfer all or any of their rights and obligations under their agreement with us to a third party may transfer information about you to enable the third party to enforce their rights or comply with the obligations.
    2. We will provide you with the details of our financiers on request, including a contact telephone number if you want to have details of the credit reference agencies and other third parties referred to above from whom they obtain and to whom they may give information about you. You also have the right to receive a copy of certain information they hold about you if you apply to them in writing. However a fee will be payable.

  • The personal data (for instance name, address, payment information) you have provided us with will be used for the fulfilment and processing of the contract. If you have agreed to us doing so, we will also use your data to inform you about our latest products and other news concerning our offers. You are entitled to withdraw your agreement at any time. Additionally, you have the right to request us to change or delete your data. This process will not entail any further costs, except those charged by your provider for sending emails. If we alter or delete your personal data you have the right to be informed.

  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and improve the layout of the site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This helps us estimate audience sizes and to speed up your searches.


Legal Construction

Any contract entered into between the Seller and the Buyer shall in all respects be construed and operate as an English Contract subject to the Laws of England and Wales. 

  • By placing an order the customer agrees that eprint247 Ltd can use its personal information for marketing purposes such as email and mailing campaigns, cold calling and sms.


Cancellations and Refunds

  • We reserve the right to refuse a refund once the printing process has begun.

  • We reserve the right to consider any manufacturing costs or refuse a refund if production has begun on an order

  • We reserve the right to pass on the 3.5% charge by our payment gateway to the customer.

  • If you have placed an order and not sent any artwork, or you have forgotten to send any artwork to us then you are eligible for a full refund.



  • 1. Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
  •  2. Nothing in these terms and conditions shall affect the rights of a consumer.


  • Complaints must be made within 48 hours of receiving your goods. Complaints received after 48 hours will not be taken into consideration for reprint or a refund.
  • All complaints should be sent to info@eprint247.com stated your order i.d, name and description of complaint.


google plus
Trust sign
Eprint 247 Limited, 18-26 Latimer Road, Luton, LU1 3UZ.© Eprint247. All Rights Reserved.

Fatal error: spl_autoload() [<a href='function.spl-autoload'>function.spl-autoload</a>]: Class Zend_Log_Exception could not be loaded in /homepages/5/d400589042/htdocs/eprint247.co.uk/lib/Zend/Log/Writer/Stream.php on line 132